It definitely sounds like there's a software bug in the commissioning process. The "NO" answer for consumption CTs should allow you to proceed. Lying to the system (saying "yes" when it's false) will likely cause more problems and potentially give you incorrect data later on.Here's a breakdown of what you should do, focusing on troubleshooting the software and avoiding the "lie":1. Double and Triple Check

I know this seems basic, but very slowly and very carefully go through the commissioning process again. Pay meticulous attention to exactly where you're clicking "NO" for the consumption CTs. Look for any other prompts or fields related to CTs that you might be missing or misunderstanding. Sometimes a related setting is buried nearby.2.

Software Updates

Is the system's software (firmware, app version, whatever controls the commissioning) up-to-date? Outdated software is a common source of bugs. Check for updates and install them if available.3.

Restart the Process/Device

Sometimes a simple restart can clear a glitch. Completely close the commissioning app or program, and if possible, restart the device you're using to commission the system. If it's a device plugged into a larger system, power cycle the entire system if you safely can.4.

Factory Reset (Last Resort - Read Carefully)

If you're comfortable and understand the implications, you might consider a factory reset of the device or system.

This will erase all your current settings, so make sure you understand what you're doing. Refer to the system's manual for the correct procedure for a factory reset. Only do this if you've exhausted all other options.5. Document Everything

Write down every step you take, the responses you give, and the exact error messages you encounter. This documentation will be invaluable when you contact support.6.

Contact Support (The Key Step)



This is the most important step. Contact the manufacturer's technical support. Explain the problem clearly, including: The exact model number of the system The software/firmware version The steps you're taking during commissioning The fact that you're selecting "NO" for consumption CTs The error message you're receiving That you've tried restarts and (if applicable) factory reset. Your documentation from step 5They might be aware of the bug, have a workaround, or be able to provide you with a temporary fix.

Why lying is bad



Incorrect Data

If you tell the system you have consumption CTs when you don't, it will expect readings from them. It will likely report errors, or worse, give you completely wrong consumption data.

Future Problems

If you eventually do want to add consumption CTs, the system might be configured incorrectly based on your initial lie.

Voiding Warranty

Tampering with the system or providing incorrect information could potentially void your warranty.

In summary

Don't lie to the system. Thoroughly troubleshoot, document your steps, and

contact technical support. They are the most likely to have the correct solution. Good luck! Flag for review