User: wn4isx, Location: Henrico County, VA
Asked on: Saturday, January 11, 2025 at 10:42 am EST
Answered on: Thursday, March 6, 2025 at 7:10 am EST
Question: I just saw an ad on TV for a U shaped plastic gizmo that you insert into an NEMA 15-5R outlet to tighten it up.Look up "snug plug" on Google for many hits.I sent an email to the FTC but whom else can I write to remove this product from the market.I'd write the FCC but they are only interested in selling under used RF spectrum to cell phone companies.The ad was on Ion Plus at ~10:30AM January 11, 2024.
You're right to be concerned. Devices like the "Snug Plug" that claim to fix loose outlets by inserting plastic pieces are generally considered unsafe and can create a fire hazard. Here's who else you can contact, and why: The Consumer Product Safety Commission (CPSC)
This is arguably the most important agency to contact after the FTC. The CPSC has the authority to recall dangerous consumer products. Submit a report through their website: [https://www.cpsc.gov/](https://www.cpsc.gov/) or call their hotline. Be as detailed as possible about the product and why you think it's dangerous. Include the TV channel and time you saw the advertisement.
Underwriters Laboratories (UL)
If the product claims to be UL Listed or uses the UL logo without proper authorization, you can report it to UL. They investigate misuse of their certification marks. Even if it doesn't claim UL listing, UL is still interested in consumer product safety.
Your State Attorney General
Many state Attorney Generals have consumer protection divisions that investigate and prosecute deceptive or dangerous products. Find your state's AG website and look for the consumer protection section.
Better Business Bureau (BBB)
While the BBB can't force a company to take action, they can record complaints and provide a rating for the business. A pattern of complaints about a product's safety can damage the company's reputation.
The Advertising Standards Authority (ASA) - If applicable
If the advertisement originated outside of the United States (even if you saw it in the US), you might consider reporting it to the ASA in that country. For example, if the ad originated in the UK, contact the UK's Advertising Standards Authority.
Your Local News Outlets
Contacting your local news stations or consumer reporters might be a good option, especially if you can demonstrate a widespread concern about the product's safety. Media attention can put pressure on regulatory agencies and the company itself.
Why these agencies are relevant
Consumer Protection
The FTC and State AGs protect consumers from deceptive or unfair business practices.
Product Safety
The CPSC is specifically responsible for protecting the public from unreasonable risks of injury or death associated with consumer products.
Standards and Certification
UL and similar organizations set safety standards and test products to ensure they meet those standards. Their logo represents that a product has been tested and meets certain safety requirements.
Important Information to Include in Your Reports
Product Name
"Snug Plug" or whatever the exact name is.
Manufacturer/Seller
If you can find the manufacturer or seller's name and contact information, include it. This information is often listed on the product packaging or the company's website.
Website/Advertising Information
Include the website address (if any) and details about the advertisement you saw (channel, time, date, and a description of the ad).
Why You Believe It Is Dangerous
Clearly explain why you believe the product is unsafe (e.g., risk of fire, potential for electrical shock, not meeting electrical code).
Any Supporting Evidence
If you have any photos, videos, or other evidence to support your claims, include it.
Key Considerations
Electrical Codes
Be prepared to explain how this product violates electrical codes (e.g., NEC). It's designed to be inserted into an electrical outlet.
DIY Fixes: Emphasize that electrical repairs should be done by qualified electricians, not by using potentially dangerous "DIY" products.By reporting to multiple agencies, you increase the chances that action will be taken to remove this dangerous product from the market. Your efforts can help protect others from potential harm. Flag for review