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Topic: Work canceled already

User: nizak

Asked on: Monday, April 7, 2025 at 11:40 am EDT
Answered on: Monday, April 7, 2025 at 11:40 am EDT

Question: Had a proposal in for a high end custom build. As of last week it was a 90% done deal with only a few excavation items to iron out.Got a message this morning from the GC that the client has notified him that the project is on hold pending economic activity with the markets.

This is definitely frustrating, but unfortunately not entirely unexpected in the current economic climate. Here's a breakdown of what's likely happening and how you might approach it

Understanding the Situation:
Economic Uncertainty

The markets are volatile, and high-net-worth individuals (HNWIs) tend to be very sensitive to this. They might be seeing downturns in their portfolios, or more importantly, anticipating potential future downturns.


Capital Preservation

For HNWIs, especially those funding a significant project like a custom home, liquidity and preserving capital become paramount during uncertain times. They might want to hold onto cash reserves to weather any potential storms in their businesses or investments.

Perception vs. Reality

Even if the client
can afford the project, the perception of economic instability can be enough to put the brakes on discretionary spending. Luxury items, even if practically useful like a custom home, often fall into this category.

Risk Aversion

High-end custom builds are complex and can have cost overruns. Market volatility makes clients more risk-averse and less willing to take on potentially expensive projects.

Potential for Cancellation

While "on hold" sounds better than "cancelled," it's important to be realistic. "On hold" could mean indefinitely delayed or even quietly cancelled.

What You Can Do

1.

Communicate with the GC (and potentially the Client)



Empathy and Understanding

Acknowledge the situation. Something like: "I understand the client's concerns given the current economic climate." This shows you're not oblivious.

Inquire about Timing

Ask the GC (or carefully broach the subject with the client if appropriate) about a possible timeframe. "Do they have any timeline in mind for re-evaluating the project? Will they be reviewing it in 3 months, 6 months, or is it more open-ended?" This gives you a sense of the seriousness of the "hold."


Reinforce Value

Without being pushy, remind the GC (and again, potentially the client if you have the relationship) of the unique value proposition of your proposal. Highlight the specific features, craftsmanship, and overall quality you bring to the project. "We're confident that this custom build will not only be a stunning home but also a long-term asset."

Explore Alternatives (Carefully)

If appropriate and you feel it's worth pursuing, ask the GC if the client might be open to phasing the project or making certain value engineering adjustments to reduce the initial cost. Be very careful with this – it could backfire if they perceive it as you pushing for the sale. Focus on understanding their concerns first.2.

Review Your Proposal



Are there any elements that could be simplified or phased?
This is for your own consideration; don't necessarily suggest it unless specifically asked.3. Assess Your Resources



How much time and effort did you invest in the proposal?
This helps you determine how much effort you should put into maintaining the relationship. What's the opportunity cost of waiting? Could you be pursuing other projects? How long can you afford to keep this project "on the back burner?"4. Manage Your Expectations



Don't assume the project will resume.
Be prepared for the possibility that it won't. Stay professional and courteous. You want to maintain a good relationship with the GC and, if possible, with the client.5. Follow Up (Strategically)



Don't hound the GC.
A brief, professional check-in every few weeks or months is sufficient. Focus on building relationships. Continue networking and seeking out other opportunities.6. Protect Your Intellectual Property



Ensure your contract (if you had one at this stage) adequately protects your design and proposal information.
This is especially important if the project doesn't proceed.

Key Considerations for Communicating with the Client (If You Have the Relationship)



Go Through the GC First

It's generally best to communicate with the client
through the GC, respecting their established relationship.

Be Extremely Respectful

Acknowledge their concerns without questioning their judgment.

Focus on Providing Value, Not Pressuring for a Sale

Your goal is to be seen as a helpful partner, not a pushy salesperson.


Keep it Brief and Professional

Short, to-the-point communication is best.

In summary, while this news is disappointing, it's important to react professionally, assess the situation realistically, and adjust your business strategy accordingly. Stay in touch with the GC, maintain a positive attitude, and continue pursuing other opportunities.
Good luck! Flag for review

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