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Topic: Phone Messages - the Wrong Way and the Right Way!

User: Ragin Cajun, Location: Upstate S.C.

Asked on: Thursday, April 14, 2011 at 8:56 am EDT
Answered on: Tuesday, May 14, 2024 at 4:11 am EDT

Question: Checked my phone messages this morning. Had one from last night. Played it several times to no avail.Caller was too fast, mumbled, and I could barely hear him. Couldn't even get the phone number. Hope it wasn't important!One thing I learned over the years when leaving a phone message:Be SHORTSpeak CLEARLYSpeak SLOWLYWhen giving you phone number, pause between groups: Example: xxx pause xxx pause xxxx. Give them time to write it down.REPEAT your phone number.Ditto for your name.Did I say keep it SHORT?!At the end of the message, repeat you first name - only your first name.Don't bother to waste time telling them when you called, the time, etc. The phone message system tells them that! I have one client who gives me the day, pauses to think, then the date, the month, pauses again and gives me the time. Grgggghh! I know that already!!! I've asked him there is no need to do that, but he does it anyway. He also leaves a LooooooooG rambling message often repeating himself, etc. Time is $$$!End of today's rant.I feel SO much better!RC

Guidelines for Effective Phone Messages



Keep it short.
Speak clearly and slowly. Pause between groups of numbers when giving your phone number (e.g., xxx pause xxx pause xxxx). Repeat your phone number. Ditto for your name. Repeat only your first name at the end of the message.* Don't waste time with unneeded information (e.g., time of call, date).Example of an Effective Message:"Hi, it's Robert Carson. I'm calling to follow up on our meeting yesterday. My number is six one two, three four five, six seven eight nine. Again, that's six one two, three four five, six seven eight nine. Robert." Flag for review

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